Quality Management

Give students a general idea about how to improve the quality of goods and services.
To ensure that students know the tools of Quality Management.
To give students an understanding of SPC techniques.

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Quality Management Structure

OVERVIEW

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Give students a general idea about how to improve the quality of goods and services.
To ensure that students know the tools of Quality Management.
To give students an understanding of SPC techniques.
To make students familiar with differences between Common and Special causes of variations and their influence on technological process outcomes.
To explain and show in practice the benefits of teamwork for getting better results.

CURRICULUM

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The six months certification program, Certification in Quality Management is spread across 6 months and includes various modules. The detailed program structure is as follows :

Introduction to Quality Management (QM)

Evolution of Quality
Definition of Quality
Dimensions of Quality
Quality Control, Quality Assurance, Total Quality Management (TQM).
Quality Gurus: Dr. Walter Shewhart-Contribution of Shewhart to quality management, Dr. Edwards Deming-Contribution of Deming to quality management
Philip B. Crosby-Contribution of Crosby to quality management
Dr. Joseph Juran- Contribution of Juran to quality management
Dr. Genichi Taguchi- Contribution of Taguchi to quality management
Dr. Shigeo Shingo Contribution to Shigeo Shingo to quality management
Dr. Kaoru Ishikawa-Contribution of Ishikawa to quality management
Masaaki Imai.

Module II: Quality as a Strategic Decision & Customer Focus

Meaning of Strategy and Strategic Quality Management
Mission and Vision Statements, Quality Policy, Quality Objectives,
Strategic Planning and Implementation,
- McKinsey 7s Model,
Competitive Analysis, Management Commitment to Quality
Meaning of Customer and Customer Focus
Classification of customers, Customer Focus
Customer Perception of Quality, Factors affecting customer perception
Customer Requirements, Meeting Customer Needs and Expectations, Customer Satisfaction and Customer Delight, Handling Customer Complaints

Module III: Cost of Quality & Continuous Improvement Process

Quality Control Tools:
- Check Sheet
- Histogram, Shapes of the histogram, Drawing a histogram
- Pareto Chart, Drawing a Pareto chart
- Cause & Effect Diagram, Scatter Diagram, Control chart
Statistical Quality Control
- Defining Statistical Quality Control
- Understanding the Process
- Variations and Causes of Variations
- Acceptable Sampling, Sampling methods, Probability-based sampling, Non-probability-based sampling, Acceptance sampling plans
- Control Charts, Process Capability, Process Capability Index, Six Sigma

Module IV: Productivity & Supplier Relations, Quality Tools

Productivity
- Defining Productivity, Importance of Productivity
- Productivity Factors
- Workforce and Productivity, Work-study for productivity, Managing Improvement
Supplier Relations
- Principles of Supplier Relations / Supplier Relationship Development
- Togetherness, Types of Suppliers
- Outsourcing strategy
- Partnering, Goals of partnership, Building a successful partnership
- Supplier Selection and Rating, Establishing due process, Criteria for supplier selection, Supplier rating, Sourcing, Supplier certification
Quality Control Tools
- Check Sheet
- Histogram, Shapes of the histogram, Drawing a histogram
- Pareto Chart, Drawing a Pareto chart
- Cause & Effect Diagram, Scatter Diagram, Control charts
Statistical Quality Control
- Defining Statistical Quality Control, Understanding the Process
- Variations and Causes of Variations
- Acceptable Sampling, Sampling methods, Probability-based sampling, Non-probability based sampling, Acceptance sampling plans
- Control Charts, Process Capability, Process Capability Index, Six Sigma

Module V: Quality Management System & Bench Marking

Quality Management System
- Quality Management Principles
- ISO 9001 Structure
- Quality Audits
- ISO Registration, Requirements, Benefits of ISO registration
- Examples of ISO Standard Application
Benchmarking
- Definition of Benchmarking
- Reasons for Benchmarking
- Types of Benchmarking
- Benchmarking Process
- Advantages of Benchmarking
- Limitations of Benchmarking

Module VI: Employee Involvement, Team Building & Quality Awards

Employee Involvement and Team Building
- Importance of Employee Involvement
- Empowerment
- Motivation & Theories of Motivation
- Recognition and Reward
- Suggestion System
- Teams in Organizations
Quality Awards
- Malcolm Baldrige National Quality Award
- Deming Prize-categories-criteria-committee
- Rajiv Gandhi National Quality Award- Eligibility requirements- Award categories-Assessment criteria
- IMC Ramakrishna Bajaj National Quality Awards, Award categories, Award criteria
- Quality Bodies in India
- EFQM award

Reference Books:

Best Quality management systems by written by James O. Westgard, PhD and Sten Westgard

ELIGIBILTY & FEES

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All the students who wish to take admission in the certification program in Quality Management will be charged a fee of INR 50,000( entire program). The university offers the following options for payment of fees:

1. Full Fee Payment

Particulars	Amount
Admission Processing Fee	INR 1,100/-
Full Fee to be paid	INR 50,000/-

2. Payment on a quarterly basis ( 2 installments)

Particulars	Amount
Admission Processing Fee	INR 1,100/-
Program duration (6 months)	2
Program fee per quarter	INR 25,000/-

IMPORTANT INSTRUCTIONS:

Pay the fee through the online payment gateway. All major credit cards/debit cards/net banking is accepted for payment of a fee.
The students can also pay the fee via DD drawn in favor of D. Y. Patil University, Navi Mumbai payable at Mumbai.
Please feel free to contact me on 8448444827 for any assistance regarding fee payment.

WHO ALL CAN APPLY

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The University welcomes applications from all the aspirants who have completed their Higher Secondary Examination (HSC) in any discipline from any recognized university or an equivalent degree recognized by the University Grants Commission with a minimum of 35% marks

10th (SSC) Statement of Marks
12th(HSC) Statement of Marks
Photo ID Proof ( PAN card / Passport / Driving License / Election Card )
Aadhaar Card
2 Stamp Size photographs(not more than 3 months old)
Number of Seats – Open
Minimum Age 18 and Maximum no bar