Business Communication in Hospitality

In this so-called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people-oriented, as it is focused on providing excellent service to the target clientele. It also employs a vast manpower resource to get things done. In this service-oriented industry, day-to-day work calls for a continuous flow of information that should be delivered promptly, accurately, and efficiently through the most appropriate medium.

Constant interaction and close coordination among employees are a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests, and exceed their expectations. All these require effective business communication.

• Addressing concerns related to business communication
• Employing vast manpower resources to get things done
• Delivering prompt, accurate, and efficient information through appropriate mediums
• Formal business communication processes commonly used in the hospitality and tourism workplace
• The practice and art of effective business communication in the workplace
• Verbal and nonverbal means of business communication
• The use of technology and the correct format of various business communication tools.